Quick overview
AI summarySenior customer experience role at iGaming operator ComeOn Group, handling live chat, email and calls alongside coaching agents and supporting Team Leads. Requires 2+ years in online customer support, fluency in English plus Swedish, Norwegian, Finnish or Danish, and knowledge of iGaming regulations such as MGA or SGA. Hybrid in St Julian's with shift rotation including possible nights.
Worth knowing: Nordic language fluency required, with up to 40 days per year of work from anywhere.
About the role
ComeOn is hiring a Senior Customer Experience Specialist in St. Julian’s, on a path towards team leadership. You would support players yourself while lifting the whole team towards its targets.
What you’d do
You would answer players by live chat, email and phone, process withdrawals on time and check ID documents for fraud. You would also coach agents, train new hires and take charge during outages or peaks. You would help Team Leads track volumes, CSAT and response times, and own certain brand or market topics.
What you need
You need at least 2 years in online customer support in iGaming or a related sector. You also need advanced knowledge of iGaming rules from the MGA, SGA, DGA, GGA, AGCO or KSA. Fluent English plus Swedish, Norwegian, Finnish or Danish is required, and you must be comfortable with shifts, possibly including nights. It helps if you use AI tools.
About the employer
ComeOn Group runs casino and sportsbook brands, with 500+ staff in 7 locations. Perks include a bonus scheme, private health insurance, a wellbeing allowance and up to 40 days a year working from anywhere.