Quick overview
AI summaryJunior customer service role at iGaming operator Immense Group, handling player queries via live chat, email and phone in Swedish and English. Includes Safer Gambling guidance, AML reporting and work alongside fraud and payments teams, on-site in Pietà with rotating day, afternoon and night shifts. Suits native Swedish speakers new to support work, including relocators.
Worth knowing: Relocation package covers flights and two weeks of accommodation, plus daily breakfast and lunch on site.
About the role
Immense Group is hiring a Junior Customer Service Agent who speaks Swedish to support its players by live chat, email and phone. The role starts with 3 weeks of on-the-job training.
What you'd do
You would answer player questions about the site, products, policies and promotions in Swedish and English, help anyone having trouble, and update account details as needed. Part of the job is guiding players on Safer Gambling, working with the Fraud and Payments team on customer queries, and reporting anything that looks like suspicious activity under AML rules. Shifts cover days, afternoons and nights.
What you need
Native Swedish and English at C1 level or above. You should be a good listener with an empathetic approach, well organised, attentive to detail and able to stay positive in stressful moments. The recruitment process is an online assessment followed by a final interview with the trainers.
About the company
Immense Group is an iGaming operator. Benefits include private health insurance, a wellness allowance of up to €300 a year, free daily breakfast and lunch, birthday leave, a quarterly performance bonus of up to 10% of base salary, and a relocation package to Malta with flight and two weeks of accommodation.