Quick overview
AI summaryCall centre agent role at Centrecom, an outsourcing provider covering contact centre, back office and airline services. Handling customer calls, emails and chats, logging interactions in a CRM, with fluency in Maltese and English required. On-site at the Mosta office with full training provided. Suits candidates without prior experience looking to start in customer care.
About the role
Centrecom is hiring full-time Call Centre Agents who speak Maltese to handle customer support for its clients. No previous experience is needed, as training is provided.
What you'd do
You would be the first contact for customers by phone, chat or email, answering questions about products and services and sorting out their problems. Each conversation gets logged in the CRM, and anything you can't resolve goes to the right team. Where it fits, you suggest extra services or upgrades. Training continues after you start.
What you need
Fluent Maltese and English. You should listen well, stay patient with difficult callers, and pick up new tools and systems quickly.
About the company
Centrecom is an outsourcing provider covering contact centre services, back office work, airline revenue accounting and GSA services. Pay is a basic salary plus performance bonuses and incentives. Other perks include health insurance, gym and mobile packages, discounts at over 50 local shops and eateries, free parking and a canteen at the Mosta office.