Quick overview
AI summaryFront desk and contact centre role at Centrecom, an outsourcing provider covering contact centre, back office and airline services. Requires fluency in Maltese and English, strong computer skills with ECDL preferred, and availability for Monday to Saturday shifts at 30 or 40 hours weekly. On-site across northern, central and southern hubs with training in Mosta, suiting customer care starters.
Worth knowing: Remote work becomes available after the six-month probation, and rosters are assigned by the region you live in.
About the role
Centrecom is hiring Front Office Agents for its front desk and contact centre team, with posts in the north, centre and south of Malta. The role is customer-facing support.
What you'd do
You would deal with customers directly, answer their queries and help sort out their issues. Rosters are assigned by region so you can work close to home, on either 30 or 40 hours a week with shifts between Monday and Saturday. Training is full time at the Mosta head office, and remote work becomes an option once the 6-month probation is done.
What you need
Fluent spoken and written Maltese and English, solid computer skills (ECDL preferred) and good communication and listening. You should be able to work on your own initiative.
About the company
Centrecom is an outsourcing provider covering contact centre services, back office work, airline revenue accounting and GSA services, with offices in Malta, Fiji and Australia. Perks include performance bonuses on top of base pay, health insurance, gym and mobile schemes, discounts at over 50 local businesses, and free parking and a canteen at head office.