Quick overview
AI summaryAirline customer service role at Centrecom, an outsourcing provider handling contact centre, back office and airline services. You would handle calls, emails and chats covering bookings, changes, baggage issues and rebookings, with fluent English plus German, Italian or Maltese required. On-site in Mosta, with remote options after six months. Suits entry-level candidates since full training is provided.
Worth knowing: Travel perks, staff travel opportunities and flexible remote working unlocked after six months on the job.
About the role
Centrecom is hiring an Airline Customer Service Agent to support passengers of an airline client by phone, email and chat. No airline experience is required, as full training is given.
What you'd do
You would help customers book, change or cancel flights, and answer questions on schedules, baggage rules and travel requirements. Special requests such as seat upgrades and meals come through you, as do problems like lost luggage or rebooking after delays. You log each interaction, offer extra services where they fit, and pass complex cases to the right department.
What you need
Fluent English plus another language such as German, Italian or Maltese. You should be a good listener, patient under pressure, and quick to pick up new systems. An interest in travel helps.
About the company
Centrecom is an outsourcing provider covering contact centre services, back office work, airline revenue accounting and GSA services. Perks include performance bonuses, travel discounts, free on-site parking, and the option of flexible remote work after 6 months.