Quick overview
AI summaryCustomer support role at MeDirect Bank, a Maltese digital bank, within the Wealth Support Team handling account opening, savings and investment queries by phone, email and secure message. Requires fluent Maltese and English plus prior customer service experience, with banking product knowledge an asset. On-site in Malta, with KPIs covering service levels, lead generation and cross-selling.
Worth knowing: Maltese language fluency is a hard requirement, narrowing this to local candidates.
About the role
MeDirect is hiring a Customer Support Officer for its Wealth Support Team, helping its Maltese customers from account opening through to saving and investing on the bank's platforms. The role also supports the management team with daily operations.
What you'd do
You would help customers by phone, email and secure message, guiding them to complete standard transactions online themselves. You process online banking applications, keep communication timely and within regulatory rules, and work to KPIs on service levels, lead generation, appointment booking and cross-selling. Other tasks include data remediation, inheritance settlements and operations and compliance reports.
What you need
Previous customer service experience and excellent spoken and written Maltese and English. Basic knowledge of banking and financial products and an MQF Level 4 education or higher are assets. You must be willing to relocate to the job location.
About the company
MeDirect is a Maltese digital bank founded in 2004, serving over 180,000 retail and corporate clients in Malta and Belgium.