Quick overview
AI summaryIn-store customer advisor role at telecoms provider Melita, handling product queries, bill payments and matching households to suitable packages. Requires fluency in Maltese and English, with sales or customer service experience preferred. On-site in Melita's Malta shops, with full training, sales commission and performance incentives. Suits people-facing candidates comfortable with retail floor work.
About the role
Melita is hiring Retail Customer Advisors for its shops, where new and existing customers come to ask about services and pay bills. The role combines customer service with sales.
What you'd do
You would talk to customers to work out what they need and suggest the packages that suit them and their household. You answer service enquiries, explain solutions and keep customers happy through a friendly, face-to-face approach. Full training is provided.
What you need
Fluent Maltese and English, a liking for meeting people and the ability to build relationships with customers. You should be able to work on your own initiative and as part of a team. Sales or customer service experience is preferred.
About the company
Melita is a telecoms provider that has held the Equality Mark from the National Commission for the Promotion of Equality since 2010. Pay includes a salary plus sales commission and periodic performance incentives. Benefits listed on its careers page include health insurance, scholarships, extra days of leave, parking, and emotional and psychological support.