Quick overview
AI summaryCall centre agent role at telecoms operator Epic, handling consumer and business enquiries by phone, email, chat, SMS and social media, plus contract activations, troubleshooting and upselling. Requires fluency in Maltese and English, at least a year in customer service, and willingness to work shifts including weekends and public holidays. On-site in Malta, full-time or part-time.
Worth knowing: Open on both a full-time and part-time basis, with schedules adjusted to availability.
About the role
Epic is hiring Care Hero Agents for its call centre, supporting both consumer and business customers. The role is available full time or part time, on shifts that include weekends and public holidays.
What you'd do
You would take and make calls within service level targets and answer enquiries by email, chat, SMS and social media. That includes activating contracts, handling first-level questions on the company's data products, and second-level troubleshooting on tickets where needed. You are expected to promote offers and use Next Best Activity practices to up-sell and cross-sell, keep to GDPR rules in every interaction, and stay current on products and promotions so most issues are resolved on the first call.
What you need
Fluent Maltese and English, at least 1 year in customer service, and O-Level passes in English, Mathematics and Maltese. You should handle pressure and deadlines well and be familiar with Microsoft Office. Admin experience or customer service courses are an asset.