Quick overview
AI summaryCustomer service role at Betsson Group, handling Nordic and English-speaking players via email, chat and phone. Involves translating promotional texts and surveys, managing accounts and applying responsible gaming policies, on rotating shifts, hybrid from St Julian's. Suits candidates with a customer service background and strong written and spoken skills in a Nordic language.
Worth knowing: Relocation package includes flights, four weeks of free accommodation, a cash bonus, plus two weeks of remote work abroad.
About the role
Betsson Group is hiring Nordic-speaking Customer Service Agents for its Malta office. The role supports customers in a Nordic language and English, with new intakes starting every second week and training provided.
What you'd do
You would help customers by email, chat and phone, manage their accounts and work with your team towards customer satisfaction and other KPIs. You also translate promotional texts and surveys into your language. Player safety and responsible gaming policies apply to everything you do. Shifts rotate.
What you need
Strong written and spoken English plus a Nordic language, a background in customer service in any form, and proficiency in Microsoft Office. You should manage your time well and handle several things at once. Extra languages are a plus.
About the company
Betsson Group is a Stockholm-headquartered online gambling operator founded in 1963, active in over 20 countries with over 2,000 staff. Pay is a base salary plus a bonus scheme. Benefits include weekday lunch on site, wellbeing and working-from-home allowances, 2 weeks of remote work from abroad, private health, disability, accident and life insurance, an optional pension plan, and a relocation package with flights, 4 weeks of accommodation and a cash bonus.