Quick overview
AI summaryCustomer experience role at iGaming operator ComeOn Group, handling escalated player issues via chat, email and phone, plus withdrawals, KYC document checks and fraud spotting. Requires at least 12 months in online support with fluent English; Dutch, Swedish, Norwegian, Finnish, Danish or Polish is a plus. On-site in Malta with rotating shifts including nights.
Worth knowing: Staff get up to 40 days a year working remotely from anywhere.
About the role
ComeOn Group is hiring a Customer Experience Specialist to handle the more complex player issues that go beyond standard support. The role bridges the frontline team and the technical teams.
What you'd do
You would help players by live chat, email and phone, process withdrawal requests to the set timelines, and check identification documents to verify accounts and spot fraud. Escalated queries land with you for first-time resolution, and you guide newer agents on tricky cases. You become the go-to person for specific brand features or local market rules, and flag recurring pain points for the Knowledge Base or AI tools. Shifts follow a pre-planned rotation and may include nights.
What you need
At least 12 months in online customer support, in iGaming, fintech or similar, with fluent English and a sharp eye for detail. Dutch, Swedish, Norwegian, Finnish, Danish or Polish is a plus, as is an interest in using AI tools. You should multitask well and be comfortable with shift work.
About the company
ComeOn Group is an iGaming operator with 500+ staff across 7 locations, running casino and sportsbook brands. Pay is a salary plus bonus scheme. Benefits include private health insurance, a wellbeing allowance, a home workspace bonus, up to 40 days a year working remotely from anywhere, and free breakfast and lunch on select days.