Quick overview
AI summaryCustomer support role at ComeOn Group, an iGaming operator with casino and sportsbook brands. Requires fluent Polish and English, covering calls, live chat and email, plus KYC documentation, withdrawal approvals and security checks on shifts including some nights. Hybrid in St Julian's. Suits Polish speakers comfortable with shift work and iGaming compliance tasks.
Worth knowing: Staff can work remotely from anywhere in the world for up to 40 days per year.
About the role
ComeOn Group is hiring a Polish-speaking Customer Support Agent to look after its Polish-speaking players. Previous customer service experience is a bonus rather than a requirement, and training is provided through the ComeOn Academy.
What you'd do
You would support players by phone, live chat and email on account and payment questions, and see more complex issues through to resolution. You approve withdrawals, process KYC documents and run security checks to protect players and the business. Shifts include some nights.
What you need
Fluent spoken and written Polish and English, good multitasking and problem-solving, and comfort with shift work. An interest in using AI tools to work more efficiently is welcome.
About the company
ComeOn Group is an iGaming operator with 500+ staff across 7 locations, running casino and sportsbook brands. Pay is a salary plus bonus scheme. Benefits include private health insurance, a wellbeing allowance, a home workspace bonus, up to 40 days a year working remotely from anywhere, and free breakfast and lunch on select days.