Quick overview
AI summaryContact centre role at Middlesea Assist, part of Mapfre, coordinating roadside and home assistance calls and dispatching contractors. Requires fluent Maltese and English, solid typing and Microsoft skills, with call centre or basic home installation knowledge an asset. On-site in Malta on a 24/7 shift pattern including nights. Suits candidates comfortable with rotating shifts and high call volumes.
Worth knowing: Work from home benefit unlocks after three months, with shift allowance, birthday leave and off-peak leave.
About the role
Middlesea Assist is hiring a full-time Assistance Coordinator for its contact centre, which runs around the clock. The job is taking calls from people who need assistance and getting the right contractor to them on time.
What you'd do
You would answer incoming assistance calls and online chats, arrange the required service through the contractor network by phone or email, and document each case according to the standard procedures. Other contact centre tasks come up as needed.
What you need
Fluent spoken and written Maltese and English, fast and accurate typing, and good listening and communication skills. You must be willing to work shifts including nights, be comfortable with Microsoft applications and new software, and handle several things at once. Call centre experience, customer service knowledge and basic knowledge of home installations are assets.
About the company
Middlesea Assist provides assistance services and is part of the Mapfre group. Staff get a shift allowance, an entry performance bonus, paid breaks, towing and home assistance cover, discounted insurance, birthday and off-peak leave and ongoing training. Work from home is available after 3 months, health insurance and the full performance bonus after the 6-month probation, and a variable salary after one year.