Quick overview
AI summaryGerman-speaking customer service role at Betsson Group, handling player queries by email, chat and phone, plus translating promotional texts and managing accounts. Requires fluent German and English, Microsoft Office skills and prior customer service experience. Hybrid in St Julian's with three office days and shift work. Suits relocators entering iGaming, with a relocation package including flights and accommodation.
Worth knowing: Relocation package covers flights, accommodation and a bonus, with new intakes starting every second week.
About the role
Betsson Group is hiring German-speaking Customer Service Agents for its Malta office. The role supports German and English-speaking customers, with new intakes starting every second week and full training provided.
What you'd do
You would help customers by email, chat and phone, manage their accounts and work with your team towards customer satisfaction and other KPIs. You also translate promotional texts and surveys into German. Player safety and responsible gaming policies apply to everything you do. Shifts are rostered, and hybrid means 3 days in the office and 2 at home.
What you need
Excellent written and spoken German and English, a background in customer service in any form, and good Microsoft Office skills. You should manage your time well and handle several things at once. Extra languages are a plus.
About the company
Betsson Group is a gaming operator. Pay is a base salary plus a bonus scheme. Benefits include 28 days of holiday, health and life insurance, a company doctor, a €400 wellness allowance, a €300 working-from-home allowance, lunch on weekdays, and a relocation package with flights, accommodation and a bonus.