Quick overview
AI summaryCustomer service role at FDJ United, a European betting and gaming operator, handling player queries in Dutch and English via live chat, email and phone. Based in Sliema with hybrid working and six weeks of fully remote work per year, plus relocation support. Suits fluent Dutch speakers comfortable with online gambling products and compliance obligations.
Worth knowing: No visa sponsorship, but relocation support and six weeks of work-from-anywhere are offered.
About the role
FDJ UNITED is hiring a Dutch-speaking Customer Service Agent in Malta, joining over 200 agents who support players of its 9 brands. The role is mostly live chat, with email and phone as well. No visa sponsorship is offered.
What you'd do
You would help customers in Dutch and English, around 70% by live chat, guiding them through the website and mobile app and resolving their queries. Translation tools let you cover other markets too. You work with Player Safety, Payments and CRM to keep the experience safe, pass on customer feedback, and flag any compliance issues to your manager. Performance is measured on contact quality, volume handled, product knowledge and team contribution.
What you need
Fluent spoken and written Dutch and English, reliability, complex problem-solving and the ability to multitask in a busy environment. A basic grasp of internet and technical concepts is enough.
About the company
FDJ UNITED is a European betting and gaming operator with more than 5,000 employees across around fifteen regulated markets. Benefits include a €500 yearly wellbeing allowance, relocation support, 24 days of holiday plus public holidays, 6 weeks of fully remote working, subsidised meals, private health insurance and a career development plan.