Quick overview
AI summaryCustomer service role at Betsson Group, handling Latvian and English player queries by email, chat and phone, plus translating promotional content. Hybrid from the St Julian's office, three days on-site and two at home, on a shift rota. Suits Latvian speakers with customer service experience, with iGaming background or Russian a plus.
Worth knowing: Latvian-speaking role with a generous relocation package and intakes starting every second week.
About the role
Betsson Group is hiring Latvian-speaking Customer Service Agents for its Malta office. The role supports Latvian and English-speaking customers, with new intakes starting every second week and training provided.
What you'd do
You would help customers by email, chat and phone, manage their accounts and work with your team towards customer satisfaction and other KPIs. You also translate promotional texts and surveys into Latvian. Player safety and responsible gaming policies apply to everything you do. Shifts are rostered, and hybrid means 3 days in the office and 2 at home.
What you need
Strong written and spoken Latvian and English, a background in customer service in any form, and good Microsoft Office skills. You should manage your time well and handle several things at once. iGaming experience and strong Russian are extras.
About the company
Betsson Group is a gaming operator. Pay is a base salary plus a bonus scheme, and a relocation package is offered.