Quick overview
AI summarySenior workplace and infrastructure support role at insurer MAPFRE Malta, leading second-line IT support for end-user devices, Microsoft 365, endpoint management, LAN/WAN/Wi-Fi and telephony. On-site in Malta, with ITIL, MCSA or CCNA certifications and around 5 years in IT support or systems administration expected. Suits Level 2 specialists ready to act as escalation point and mentor first-line teams.
Worth knowing: Salary bracket published at 30,000 to 40,000 euro, plus summer hours and birthday leave.
About the role
Mapfre is hiring a Workplace Support Lead to run second-line (Level 2) IT support for its staff. The role covers end-user devices, networks and telephony, and links first-line support with the engineering and architecture teams.
What you'd do
You would coordinate Level 2 support, resolving incidents escalated from the first line within SLAs and guiding first-line staff. You would own the workplace environment, including its security and the IT asset lifecycle from inventory and deployment to disposal. The job also covers maintaining LAN, WAN, Wi-Fi and telephony, supporting infrastructure changes, and keeping documentation current.
What they want
5 years in IT support or systems administration, preferably in a large corporate or insurance setting, plus a diploma or Bachelor's degree in IT, Computer Science or similar. Listed certifications are ITIL Foundation, MCSA and CCNA. You need strong Windows troubleshooting and a good grasp of Microsoft 365, endpoint management, networking and telephony, with scripting and automation an asset.
About the company
Mapfre sells life and non-life insurance. Benefits include flexible hours, health, life and personal accident insurance, a performance bonus, transport and canteen allowances, an on-site gym, extended parental leave and sponsored training after probation.