Quick overview
AI summaryGuest services and switchboard role at The Westin Dragonara Resort, part of Marriott, acting as a single point of contact for guest requests. Duties cover answering and routing calls, recording messages, and taking in-room dining orders with up-selling. On-site in St. Julian's. Suits candidates with clear phone communication skills looking for hotel front-of-house work.
About the role
The Westin Dragonara Resort Malta (Marriott International) is hiring a full-time Service Express Agent in St. Julian’s. You would be the one person guests call for any request during their stay.
What you’d do
You would answer incoming calls and pass each one to the right person or department. When a guest cannot be reached, you would take the message and get it to them. You would also take food orders by phone and suggest extras where they fit.
About the company
The Westin Dragonara Resort is a 5-star hotel in St. Julian’s. It is part of Westin, the wellness-focused hotel brand owned by Marriott International.