Quick overview
AI summaryFront desk role at Rosselli AX Privilege, part of AX Hotels, covering check-in and check-out, reservations, guest queries and reception administration. Requires fluent English, at least two years in a comparable position and familiarity with reservation systems, with 5-star or Forbes-rated experience preferred. On-site in Valletta, suited to hospitality staff moving into luxury property service.
About the role
AX Hotels is hiring a Front Office Agent for Rosselli AX Privilege. The role runs the front desk, from welcoming guests to handling reservations and admin.
What you'd do
You would check guests in and out, answer their questions about the hotel and the local area, and deal with requests or complaints quickly and politely. The reception and lobby need to stay tidy and stocked, and any room or maintenance issues get passed to the right department. Guest information must be handled confidentially, and you are encouraged to track feedback and suggest service improvements.
What you need
At least 2 years in the same position and fluent English, with other languages an asset. You should be comfortable with reservation systems and office equipment, and communicate well in writing and in person. Experience in a 5-star hotel or a Forbes Travel Guide-rated property is preferred.
About the company
AX Hotels is a Maltese hotel operator with seven hotels and over 20 food and beverage outlets, part of AX Group. Full-time staff get basic health insurance. Other benefits include free confidential mental health support, gym access, training through AX Academy, reduced hotel rates and a referral bonus.