Quick overview
AI summaryFront office receptionist role at Hilton Malta, handling check-ins, guest enquiries, billing records and upselling rooms and hotel services. Requires at least one year in a customer-facing or guest relations role, strong English, and flexibility for night, weekend and holiday shifts. On-site in St Julian's. Opera PMS experience, Maltese or other European languages count as assets.
Worth knowing: Listing title says full-time but the description specifies part-time hours.
About the role
Hilton Malta is hiring a Customer Sales Agent (Receptionist) for its Front Office, working on site. You would welcome guests on arrival, see them off at departure and look after them in between.
What you’d do
You would check guests in and out to Hilton’s standards and answer their questions and requests during the stay. When something goes wrong, you would deal with the complaint and put it right. You would also recommend the hotel’s rooms, restaurants, facilities and offers, and keep guest profiles, reservations, billing and cash records accurate. The job involves daily contact with housekeeping, engineering, reservations and food and beverage.
What you need
You need at least one year in a front office, guest relations or other customer-facing role, preferably in a five-star hotel. You must have excellent spoken and written English, know Microsoft Office and hotel management systems, and be eligible to work in Malta. Shifts include nights, weekends and public holidays. It helps if you have an ITS qualification or equivalent certification in Hospitality Management, or have used Opera Cloud or Opera PMS. Maltese and other languages are also an advantage.
About the company
Hilton Malta is part of the international Hilton hotel group. Staff benefits include discounted hotel stays, paid parental leave and mental health support, though these can vary by location.