Quick overview
AI summaryTechnical contact centre role at Melita, the Maltese telecoms operator, handling customer technical queries, orders and account issues. Fluency in both Maltese and English is required, along with basic computer skills and an interest in telecoms technology. Based in Malta with a hybrid model mentioned in the benefits. Suits customer service candidates with a technical leaning; prior experience is a plus but not essential.
About the role
Melita is hiring full-time Technical Contact Centre Agents for its Customer Operations team. The job is first-line technical support for customers in Maltese and English.
What you'd do
You would take customer calls about technical problems, talk people through fixes in plain language, and process orders and account queries. Each case gets documented, and you work to performance targets. Keeping up with what's new in telecoms is expected.
What you need
Fluent Maltese and English, an interest in technology, and the ability to explain technical things simply. Basic computer skills and comfort with software tools are enough. Customer service experience is a plus but not required.
About the company
Melita is a telecoms provider that has held the Equality Mark from the National Commission for the Promotion of Equality since 2010. Pay is a salary plus bonuses tied to departmental targets, with hybrid working and learning and development programmes.