Quick overview
AI summaryManager role leading the Front Office team at AX Hotels, a Maltese operator with seven hotels and over 20 food and beverage outlets. Covers check-in, reservations, guest recovery, occupancy and departmental targets, with Property Management System experience required. On-site in Mosta with shift, weekend and public holiday work. Suits hospitality professionals with at least three years in a front office leadership role and already residing in Malta.
About the role
AX Hotels is hiring a Front Office Manager to lead the reception team at one of its hotels. The role owns the day-to-day front desk operation and the guest experience it delivers.
What you'd do
You would run check-in, check-out, reservations and guest services, coach and train the team, and handle complaints and service recovery. You keep an eye on room inventory and occupancy to make the most of revenue, track the department's performance and financial targets, and work with Housekeeping, Maintenance and Food & Beverage so the guest journey runs smoothly. Introducing initiatives that lift guest satisfaction is expected.
What you need
At least 3 years in a Front Office leadership role in hospitality, with experience on Property Management Systems and Microsoft Office. Strong leadership, communication and decision-making skills are required, along with commercial awareness and flexibility for shifts, weekends and public holidays. A hospitality management degree is an asset. You must currently live in Malta.
About the company
AX Hotels is a Maltese hotel operator with seven hotels and over 20 food and beverage outlets, part of AX Group. Full-time staff get basic health insurance. Other benefits include free confidential mental health support, gym access, training through AX Academy, reduced hotel rates and a referral bonus.