Quick overview
AI summaryCustomer contact role at Mapfre Assist, handling travel assistance and insurance cases by phone, email and chat for customers abroad. Requires fluent English plus French, with Italian or Arabic also sought, and covers 40 hours weekly on rotating shifts including weekends and public holidays. On-site in Malta. Suits candidates with customer service or insurance claims experience.
Worth knowing: Salary bracket disclosed at 19K to 22K, and multiple openings across French, Arabic and Italian speakers.
About the role
Mapfre is hiring Customer Service Agents to be the first contact for travel insurance customers who need help while abroad. The company is recruiting 12 agents across several language profiles.
What you'd do
You would take calls, emails and online chats from customers in difficulty, open new cases on the internal system, explain the correct procedures with empathy and check policy cover against the database. You handle complaints, gather the facts needed before specialists decide on complex cases, and keep internal teams informed. Shifts rotate and include weekends and public holidays.
What you need
Fluent English plus one of the language profiles the company is hiring for: Italian (2 posts), Arabic and French together (6 posts), or French alone (4 posts). You should be customer-focused, organised, able to judge the right course of action within guidelines, and computer literate. Customer service, assistance or claims experience and knowledge of FCA rules are desirable.