Quick overview
AI summaryPart-time customer support administrator role at telecoms operator Epic, supporting the Customer Care team with account activations, migrations, mobile stock logistics and POS contract processing. Requires fluency in Maltese, strong Microsoft Office skills and accurate data handling in line with data protection rules. On-site in Malta. Suits organised administrators comfortable juggling systems and deadlines on reduced hours.
Worth knowing: Maltese fluency is a hard requirement, and the post is reduced hours rather than full-time.
About the role
Epic is hiring a Customer Support Administrator for its Customer Care team, on a full-time reduced basis. The role gives admin and operational backing to the company's commercial units.
What you'd do
You would activate and migrate customer accounts within set timeframes, checking that each request meets company policy and regulation. You issue mobile phone contracts, process sales through POS systems and third-party channels, and look after mobile phone stock and its logistics. The job involves a lot of accurate data entry across several systems, handled in line with data protection law. You also coordinate with internal teams, customers and outside parties to get services installed and maintained.
What you need
Fluent Maltese is required. You should be comfortable with Outlook, Word and Excel, accurate with data, well organised and able to juggle tasks and deadlines. Good communication and teamwork matter, and earlier admin or customer support experience is an asset.
About the company
Epic is a mobile network and telecoms provider.