Quick overview
AI summaryDual customer support administration and courier relief role at telecoms operator Epic. Covers account activations and migrations, mobile phone stock management, POS contract processing and Microsoft Office based data entry, plus product and contract deliveries to customers when regular couriers are absent. On-site in Malta. Suits organised administrators with a valid Maltese driving licence.
About the role
Epic is hiring a Customer Support Administrator for its Customer Care team who also covers courier deliveries when regular couriers are on leave. The role mainly supports the commercial units with admin, with delivery work as needed.
What you'd do
Most of the time you would activate and migrate customer accounts within set timeframes, issue mobile phone contracts, process sales through POS and third-party channels, manage phone stock and enter data across several systems in line with data protection rules. When covering as courier, you call customers ahead to agree a delivery slot with the contract holder present, deliver products and contracts, explain the basic terms and benefits, and get the paperwork signed, adjusting your route to customer needs and department SLAs.
What you need
A valid Maltese driving licence, good Outlook, Word and Excel skills and accurate data handling. You should be organised, adaptable, able to work under pressure and comfortable dealing with customers. Earlier admin or customer support experience is an asset.