Junior customer experience advisor role at LeoVegas Group, handling live chat, email, and phone support for UK market players. Requires fluent English; prior iGaming experience is a plus but not essential. Hybrid in Sliema. Suits candidates looking to enter the online gambling industry through a customer-facing support position.
Notable. Offers 4 weeks of "workation" allowing employees to work remotely from abroad.
Role overview
LeoVegas Group is hiring a junior Customer Experience Advisor in Malta, hybrid. The role covers engaging with customers via email, live chat, and phone, resolving inquiries while adhering to policies, addressing complaints with empathy, and collaborating with Payments, Fraud, Safer Gambling, and CRM teams.
Requirements:
Fluent English
Excellent oral and written communication
Organisational and time management skills
Self-motivated team player
Ability to work independently
Nice to have: gambling industry experience.
Perks: hybrid work, 4 weeks workation, wellbeing allowance, private health insurance, retailer/gym/restaurant discounts, employee assistance programme.
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