Junior customer experience advisor role at LeoVegas Group, supporting Dutch-speaking customers via live chat, email, and phone. Requires fluency in Dutch. On-site in Sliema with rotating shifts including days and nights, 365 days a year. Suits Dutch speakers interested in iGaming customer support, with relocation support available for non-Malta residents.
Notable. Relocation package offered for non-Malta residents, including flights and three weeks of accommodation.
Role overview
LeoVegas Group is hiring a junior Customer Experience Advisor (Dutch-speaking) in Malta, hybrid. The role covers engaging with customers via email, live chat, and phone, resolving inquiries, addressing complaints with empathy, and collaborating with Payments, Fraud, Safer Gambling, and CRM teams. Operations run 365 days a year with various shift patterns including day and night shifts.
Requirements:
Fluent Dutch
Excellent oral and written communication
Organisational and time management skills
Self-motivated team player
Availability for shift work
Nice to have: gambling industry experience.
Perks: hybrid work, 4 weeks workation, wellbeing allowance, private health insurance, retailer/gym/restaurant discounts, employee assistance programme, relocation package with 3 weeks accommodation and flights.
LeoVegas Group's application link is hidden from bots. Quick Google sign-in to reveal it.