Junior to mid-level customer support role at Play North, an online casino operator focused on regulated markets. Requires native-level European Portuguese (PT-PT) and English fluency, supporting players via email and live chat on rotating shifts including weekends. Hybrid in Sliema with a relocation package. Suits Portuguese speakers open to moving to Malta for an iGaming support position.
Notable. Relocation package offered for Portuguese-speaking candidates moving to Malta.
Role overview
Play North is hiring a junior Customer Support Specialist (Portuguese-speaking) in Malta, hybrid. The role covers delivering customer support in Portuguese (PT-PT) via email and live chat, monitoring player accounts, staying updated on products and promotions, reporting issues like downtime to other departments, and handling supportive tasks. Focuses on the Portuguese regulated market, supporting brands Pikakasino.com and Kansino.nl. Works 8-hour shifts including mornings, evenings, weekends, and public holidays.
Requirements:
Native-level Portuguese (PT-PT)
Fluent English
Service-oriented and proactive mindset
Reliable team player with flexibility
Availability for shift work
Nice to have: customer service experience, Portuguese gambling sector experience.
Perks: relocation package, hybrid work, private health insurance, wellness allowance up to €600/year, private parking, employee assistance programme, office lunches, meal allowance, company discounts.
Skills & perks
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