Entry-level customer care agent role at GO p.l.c., Malta's telecoms provider. Requires fluency in both English and Maltese, with shifts covering evenings and weekends on a rotating roster. Hybrid work model. Suits candidates with basic qualifications or contact centre experience looking to start a career in customer support.
Notable. Includes free unlimited GO home and mobile services plus four weeks paid birth-leave for non-birthing parents.
Role overview
GO plc is hiring junior Customer Care Agents in Malta, hybrid, full-time (40 hours, Monday to Sunday on shift roster including evenings and weekends). The role covers handling customer interactions across calls, email, live chat, WhatsApp, and social media, providing product and service information, troubleshooting technical issues, processing sales orders, identifying upselling opportunities, and logging interactions per SOPs. Application closes 30 June 2026.
Requirements:
Strong written and verbal English and Maltese
School leaving certificate, MQF Level 1, or 1 year of work experience
MS computer applications proficiency
Multitasking under pressure
Data entry and typing skills
Nice to have: 1 year contact centre experience, 3 O level passes or MQF Level 2, customer service knowledge.
Perks: unlimited GO home and mobile services, four weeks paid birth leave for non-birthing parents, private hospital health insurance, personal development budget, therapy sessions with Richmond Foundation, children's summer school budget.
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