Quick overview
AI summaryDanish-speaking customer support role at iGaming operator LeoVegas Group, handling live chat, email and phone queries and liaising with Payments, Fraud, Safer Gambling and CRM teams. Native Danish plus fluent English required, based in Sliema with a hybrid setup. Gambling industry experience is useful but not required, so it suits strong communicators new to the sector.
Worth knowing: Includes four weeks of "workation" allowance, letting staff work abroad temporarily.
About the role
LeoVegas Group is hiring a Danish-speaking Customer Experience Advisor to support its players by live chat, email and phone. The role works alongside the Payments, Fraud, Safer Gambling and CRM teams.
What you'd do
You would answer customer enquiries clearly and resolve problems within company policy, and handle complaints with patience so a bad experience becomes a good one.
What you need
Native Danish and fluent English, strong written and spoken communication, good organisation and time management, and the ability to work independently while contributing to the team. Gambling industry experience is desirable but not essential. CVs must be in English.
About the company
LeoVegas Group is an iGaming operator with over 2,000 staff across 19 offices. Benefits include 4 weeks of workation, a wellbeing allowance, private health insurance, retail and leisure discounts and an employee assistance programme.