Quick overview
AI summaryClaims support role at Laferla Insurance, covering claim registration, invoice and payment reconciliation, file management and customer queries across health, motor, personal and commercial lines. Requires fluent English with Maltese an asset, strong numerical accuracy and Microsoft Office skills. On-site in Valletta. Suits administrative or clerical workers who want a structured path toward becoming a claims handler.
About the role
Laferla is hiring a Claims Associate to handle the admin and support work behind its insurance claims. The post is set up as a training route towards becoming a claims handler.
What you'd do
You would register new claims, keep claim files complete and tidy, and process the invoices, payments and recoveries tied to them. You also check that claim paperwork is complete, help senior colleagues collect evidence, and draft reports and letters. By shadowing handlers across health, motor, personal and commercial lines, you learn how claims are assessed and how policy wording is applied. Clients, brokers and service providers contact you with queries, and you pass the technical ones up.
What you need
Fluent written and spoken English, good numerical accuracy and familiarity with Microsoft Office. You should be organised, careful with detail and keen to learn insurance. Maltese, previous admin or clerical work, and experience with claims systems all count in your favour.