Assistance coordinator role at Middlesea Assist (part of Mapfre Malta), handling incoming calls and dispatching services on a 24/7 shift basis including nights. Requires fluent Maltese and English, with Microsoft proficiency and strong communication skills. On-site in Malta with a work-from-home benefit after three months. Suits candidates comfortable with rotating shift work in a contact centre setting.
Role overview
Middlesea Assist Ltd is hiring a junior Assistance Coordinator in Malta, full-time, 24/7 shift basis including nights. The role covers handling incoming calls for assistance services, dispatching contractors within agreed timeframes, corresponding with the contractors' network by phone and email, receiving online chats, and documenting calls per SOPs.
Requirements:
Willingness to work shifts including nights
Microsoft Office proficiency
Data entry and typing skills
Fluent Maltese and English
Multitasking in a dynamic environment
Nice to have: basic home installation knowledge, call centre experience, customer service practices.
Perks: shift allowance, entry performance bonus, paid breaks, towing and home assistance, discounted insurance, birthday leave, off-peak leave, work from home after 3 months, full performance bonus and health insurance after probation, variable salary after 1 year.
Skills & perks
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