Customer contact centre role at Mapfre Malta, handling insurance enquiries, quotes, and sales across calls, chats, and email. Requires fluency in Maltese and English. Full on-the-job training provided, with hybrid working available after probation. Suits candidates with customer service or insurance experience looking to build a career in the insurance sector.
Role overview
Mapfre Assist Ltd is hiring a junior Customer Contact Centre Representative in Malta. The role joins the Insurance Support team and covers first-line insurance customer support, handling calls, chats, and emails, providing RFQs and concluding sales when applicable, working with internal departments to resolve customer queries, and issuing client documentation. Full on-the-job training and buddy system provided.
Requirements:
Minimum secondary level education
Fluent written and spoken Maltese and English
Computer literacy with Microsoft Office
Telephone etiquette and communication skills
Customer-oriented attitude
Nice to have: insurance, contact centre, or customer care experience.
Perks: paid breaks, towing and home assistance, discounted insurance, on-the-job training, 1–2 days hybrid after probation, birthday leave, off-peak leave, production bonus, health insurance, variable salary, sponsorships for professional qualifications.
Skills & perks
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