Quick overview
AI summaryGuest service agent role at Palazzo Ignazio, a luxury boutique hotel in Malta. Involves front desk operations, check-in/check-out, reservations, and guest relations. Requires fluency in English plus other languages, knowledge of PMS systems like Opera, and willingness to work night shifts. Suits hospitality professionals or newcomers with strong interpersonal skills, as training is provided.
About the role
Palazzo Ignazio is hiring a junior Guest Service Agent in Valletta, Malta, onsite, full-time or part-time. The role covers greeting and registering guests, conducting hotel tours, coordinating room status with housekeeping, managing check-out procedures and payments, taking reservations, advising guests on local activities, handling guest complaints, and managing incoming calls at the boutique luxury hotel.
Requirements:
Fluent English and additional languages
Communication skills and professional presentation
Availability for night shifts
MS Office knowledge
PMS systems knowledge (Opera, Room Management)
Nice to have: Diploma in Hospitality or Accommodation Operations, previous front office experience.
Perks: training provided.