Lead customer support and success role at Deloitte Digital, focused on building and managing a scalable support function. Requires 5+ years in customer support or service delivery within IT/software, familiarity with ITSM/ITIL principles, and experience with ServiceNow or similar tools. On-site in Mrieħel. Suits candidates with a technical background who can combine hands-on support operations with strategic service governance.
Role overview
Senior role building Deloitte Digital's customer success function from scratch for software clients. You'll set up ITSM processes on ServiceNow, run SLAs and client governance, and grow a team.
Requires: 5+ years in software/IT support, ITIL knowledge, ServiceNow experience a plus.
Perks: Hybrid, health insurance, mental health support, Deloitte University training.
Full details on the original listing.
Skills & perks
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