Customer experience advisor role at LeoVegas Group, supporting the German market via live chat, email, and phone. Requires fluency in German and English. On-site in Sliema within the iGaming sector. Suits German speakers interested in customer support, with or without prior gambling industry experience, as relocation support is available for non-Malta residents.
Notable. Relocation package offered including flights and 3 weeks of accommodation for non-Malta residents.
Role overview
LeoVegas Group is hiring a junior Customer Experience Advisor (German-speaking) in Sliema, Malta, hybrid. The role supports the German market and covers engaging with customers via email, live chat, and phone, resolving inquiries while adhering to policies, addressing complaints with empathy, and collaborating with Payments, Fraud, Safer Gambling, and CRM teams.
Requirements:
Fluent German, written and spoken
Fluent English
Excellent oral and written communication
Organisational and time management skills
Self-motivated team player
Nice to have: gambling industry experience.
Perks: hybrid work, 4 weeks workation, wellbeing allowance, private health insurance, retailer/gym/restaurant discounts, employee assistance programme, relocation package with 3 weeks accommodation and flights.
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