Service Desk Analyst role at GCS Malta, supporting print hardware and software products for global customers. Requires broad knowledge of operating systems, print workflows, PDLs, and network technologies, along with ITIL4 Foundation certification and strong English skills. On-site, full-time, with international travel expected. Suits technically oriented support professionals with experience in technical consulting and escalation management.
Role overview
GCS Malta is hiring a mid Service Desk Analyst in Malta, full-time. The role joins the Global Client Service Desk team and covers triaging and providing technical support for print hardware and software products to 1st level Service Desks of global customers, handling support cases via remote tools and correspondence, creating test environments for problem reproduction, maintaining knowledge databases, escalating unsolved technical issues, and supporting smaller customer projects. Serves Konica Minolta subsidiaries, distributors, and OEM partners.
Requirements:
Technical education or academic studies with technical orientation
Knowledge of operating systems, print workflows, PDLs, and network technologies
Strong analytical and organisational skills
High English written and spoken
Willingness to travel internationally
Nice to have: technical consulting experience, Microsoft learnings, ITIL4 Foundation, KM MPLUS WBT.
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