Guest Service Agent

IHG Hotels & ResortsSt. Julian'sPosted 11 Apr 2026
TypeFull-time
WhereOn-site
LocationSt. Julian's
Closes07 Jul 2026
AI Summary

Guest Service Agent role at InterContinental Malta, part of IHG Hotels & Resorts. Based in the Club Lounge and Front Office team, handling VIP check-ins, guest inquiries, and room allocations. Experience with hotel PMS systems like Opera is preferred. On-site in St. Julian's with flexible scheduling including evenings and weekends. Suits hospitality professionals with luxury hotel front office experience.

About the role

Role overview

InterContinental Malta is hiring a Restaurant Server, full-time with night, weekend, and holiday shifts. The role covers welcoming guests, recommending food and drink, ensuring service standards across each table, managing supplies and equipment, supporting kitchen duties when needed, and following food safety and hygiene procedures.

Requirements:

  • Physical capacity to lift up to 23kg, including bending and kneeling

  • Literacy and basic maths

  • Flexibility for night, weekend, and holiday shifts

  • Compliance with local food handling and alcohol serving laws

  • Strong communication skills

  • Fluency in the local language

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