Front office agent role at Meliá's Palazzo Giuseppe collection hotel in Victoria/Rabat, Gozo. Involves guest check-in/check-out, reservations, payments, and upselling. Requires fluency in English, 1 year of hotel experience, and availability for rotating shifts including nights and weekends. Suits hospitality professionals open to working on-site in Gozo.
Notable. Based in Gozo rather than mainland Malta, which is uncommon for international hotel chain roles.
Role overview
Meliá (Palazzo Giuseppe, Meliá Collection) is hiring a Front Office Agent in Rabat, Gozo, Malta, full-time. The role manages front office activities, handling guest check-in and check-out, processing cash and credit card payments, registering guests, issuing keys, and providing information on hotel services. Responsibilities also include up-selling rooms to maximise revenue, managing online and phone reservations, responding to complaints and making service recovery gestures, performing courtesy calls before, during, and after stays, personalising the guest experience, assisting the night team when needed, handling room assignments and changes, providing luggage assistance, answering calls, and supporting front desk management with admin tasks.
Requirements:
Availability to work various shifts (mornings, evenings, nights, weekends, holidays)
Fluent English
1 year of experience in the same or similar hotel/resort role in a fast-paced environment
Passion for hospitality and strong interpersonal skills
Nice to have: additional languages.
Perks: MeliáRewards loyalty programme, MeliáBenefits flexible compensation and discounts, international growth and mobility opportunities.
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