Front office supervisor role at Meliá's Casa Azure collection in San Lawrenz, Gozo. Requires 2 to 3 years of hotel front desk experience, fluency in English, and availability for rotating shifts including nights and weekends. Knowledge of Opera Cloud is a plus. Suits hospitality professionals with guest-facing experience looking for a supervisory step in a resort setting.
Role overview
Meliá Hotels International is hiring a mid Front Office Supervisor at Casa Azure Meliá Collection in San Lawrenz, Malta. The role covers supervising and coordinating Front Desk shift activities, managing check-in and check-out, issuing room keys, providing tourist information, escorting guests, managing online and phone reservations, training new team members, monitoring SOPs, processing payments, upselling rooms, and handling guest complaints.
Requirements:
2–3 years in a similar hotel or resort role
Fluent English
Availability for mornings, evenings, nights, weekends, and holidays
Interpersonal and hospitality skills
Nice to have: additional languages, Opera Cloud knowledge.
Perks: My MeliáRewards loyalty programme, My MeliáBenefits flexible compensation and discounts.
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