Role overview
KEY RESPONSIBILITIES
1. Exceptional Guest Experiences
Take ownership of service delivery in your section to provide exceptional customer experiences, anticipating customers’ needs and making sure service sequences are followed consistently and efficiently.
Know your menus and recipes in detail, so you and your team can advise customers on ingredients and beverage choices
Prepare and serve a range of beverages, including cocktails, mocktails, spirits, wines, beers, soft drinks and garnishes, following the bar’s standard recipes
Create personalised cocktails and mocktails based on customer preferences
Make sure that food allergies and dietary requirements are treated with absolute seriousness by all Team Members in your section
Contribute to achieving bar revenue targets through upselling
Communicate effectively with the service team so that all orders are correct, well-presented and delivered on time.
Carry out customer satisfaction checks, taking quick action to improve service and resolve complaints, supporting your team where needed.
2. Great Working Environment
Support, train and develop your team, creating an inclusive environment where all Team Members can thrive.
Deliver informative and motivational shift briefings, sharing helpful updates and feedback.
Assign daily work, making sure each Team Member is aware of their responsibilities, and supervising performance during the shift.
3. Day-To-Day Essentials
Make sure that you and your team strictly comply with all regulations and standards, including health, safety and hygiene.
Set up your section for service, and make sure that equipment, guest areas and work areas are kept clean and tidy throughout the shift.
Make sure that all transactions are recorded in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines.
Assist in monitoring and restocking inventory.
Give feedback and suggestions to the Restaurant leadership team to improve guest and team member experiences.
WHO ARE WE LOOKING FOR?
Customer focus, maintaining the highest standards of authentic service to create memorable experiences every time.
Excellent communication skills to create connections with diverse customers and share information clearly
Great teamwork and a positive attitude
Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.
You will be also fluent in English.
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