Mid-level customer support trainer role at LeoVegas Group, an iGaming operator based in Sliema. Involves onboarding new hires, creating training materials, coaching agents, and collaborating with QA and team leads. Requires iGaming knowledge, prior customer support experience, and strong communication skills in English. Suits trainers with an iGaming background looking to focus on team development and quality improvement.
Notable. Offers a 4-week "workation" policy and relocation package for non-Malta residents.
Role overview
LeoVegas Group is hiring a mid Customer Support Trainer in Sliema, Malta, hybrid. The role covers organising and delivering training workshops, onboarding, and refreshers for new and existing customer support team members, creating training materials, supporting QA on agent quality reviews and coaching, monitoring training effectiveness through feedback and metrics, and stepping in to handle customer enquiries via phone and live chat when needed across LeoVegas brands.
Requirements:
Customer support experience, preferably iGaming
iGaming product and regulatory knowledge
Training and coaching ability
Excellent English written and verbal communication
Strong organisational and analytical skills
Nice to have: Google Slides proficiency, additional languages.
Perks: hybrid work, 4 weeks workation, wellbeing allowance, private health insurance, retailer/gym/restaurant discounts, employee assistance programme, relocation package with 3 weeks accommodation and flights.
Skills & perks
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