Mid-level service support specialist role at Evolution Gaming, focused on real-time incident resolution for live casino table operations. Requires strong English, customer support experience, and the ability to handle player disputes and system monitoring. On-site in Birkirkara. Suits candidates with operations or support backgrounds looking to work in live dealer gaming.
Role overview
Evolution Gaming is hiring a mid Service Support Specialist in Birkirkara, Malta, onsite, full-time. The role covers resolving real-time incidents affecting table operations including dealer errors, software issues, and network connectivity problems, monitoring critical systems, investigating player disputes on game integrity, recording incidents and preparing post-resolution reports, and coordinating case resolution across internal teams at the broadcasting studio.
Requirements:
Excellent English, spoken and written
Decision-making and problem-solving skills
Multitasking in high-pressure environments
Detail-oriented and proactive approach
Ability to work in a multicultural team
Nice to have: customer support experience.
Perks: private health insurance, gym discounts, team events.
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Skills & perks
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