Quick overview
AI summaryOperations centre technician role at BMIT Technologies, covering 24x7 monitoring, alert triage, incident response and first-line troubleshooting across servers, networking, cloud and security. Includes hands-on data centre work such as racking, cabling and hardware swaps, on-site at Handaq or Smart City on shifts. Suits A-level educated candidates with IT support experience or network, cloud or security certifications.
About the role
BMIT Technologies is hiring a SOC Technician for its Operations Centre, working shifts as the first line of response across its infrastructure, platform and security services. The role takes incidents from detection through to resolution.
What you'd do
You would be the first contact for customer requests, alerts and incidents, logging and triaging tickets and keeping them within SLA. You monitor systems, networks and security events, do first-level troubleshooting across servers, networking, cloud and operating systems, and either restore service or coordinate with internal teams and vendors. Hands-on data centre work is part of the job, including racking, cabling and hardware swaps, along with supporting customers on site. You also help with provisioning such as IP and DNS, planned maintenance and change activities, and keep documentation current.
What you need
At least an A-level standard of education, strong analytical skills, confident communication with clients and colleagues at all levels, and the ability to juggle tasks as priorities shift. Good documentation and reporting skills are essential. An IT degree, network, cloud or security certifications, and prior IT operations or support experience are desirable.
About the company
BMIT Technologies is a Maltese technology and data centre services provider.