Customer support role at Patrianna, a social gaming product company headquartered in Gibraltar. Requires prior experience in online gambling support, handling financial transactions, KYC, and multi-channel player inquiries. On-site in Malta with rotating shifts including evenings, weekends, and holidays. Suits support agents with iGaming backgrounds comfortable in a 24/7 operation.
Role overview
Patrianna is hiring a mid Customer Support Agent, onsite. The role covers handling player inquiries across chat, email, and phone for the social gaming platform, resolving issues around transactions, withdrawals, bonuses, and KYC verification, partnering with payments and risk teams on security concerns, and meeting response time and resolution KPIs in a 24/7 operation.
Requirements:
Customer support experience in online gambling
Sports betting experience preferred
Financial transactions and account handling
Strong communication and analytical skills
Shift flexibility — evenings, weekends, holidays
Skills & perks
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