Quick overview
AI summaryBanking systems support role at Lombard Bank Malta, running a support desk, investigating user issues, escalating to system vendors and testing updates and new releases. Requires an MQF Level 4 IT qualification, analytical skills and strong written and spoken English, with banking or financial services experience an asset. On-site in Malta.
About the role
Lombard Bank is hiring a Banking Systems Support Officer to run first-line support for its banking systems. The role combines a support desk with testing of system updates.
What you'd do
You would staff the support desk, look into issues users raise and resolve them, passing anything you can't fix to the system vendors. When updates or new releases arrive, you prepare the test packs, run the tests and record the results. You also carry out user-access reviews and suggest changes to procedures so they match how the systems work.
What you need
An MQF Level 4 qualification in Information Technology, or a related professional or technical one. You should be analytical, work well in a team, and communicate clearly in spoken and written English. Banking or financial services experience is an asset.