Full-time telephone operator role at Malta Marriott Resort & Spa, handling guest calls, coordinating requests, and processing room service orders. Requires fluent English, strong communication skills, and attention to detail. On-site position suited to hospitality professionals comfortable with switchboard operations and guest-facing communication across phone, email, and chat.
Role overview
Malta Marriott Resort & Spa is hiring a junior AYS Agent / Telephone Operator in Malta, onsite, full-time. The role covers handling guest communications via phone, email, and chat, operating the switchboard, processing wake-up calls, and coordinating requests with departments such as Housekeeping and Portering. The position also includes taking room service orders through the POS system.
Requirements:
Fluent English communication skills
Strong attention to detail and organisation
Ability to work independently and in a team
Professional and well-groomed presentation
Guest service and follow-up capability
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