Role overview
KYC Investigations Analyst
What you will do
•Review compliance-related documentation in accordance with regulations and internal processes
•Assess potential account risks and conduct additional account checks when necessary
•Ensure you are aware of any regulatory or market changes affecting your function
•Keep an eye out for possible money laundering patterns and communicate your suspicions by escalating through the appropriate channels
•Regularly liaise with Customer Services and Payments and professionally handle all escalations, ensuring we minimize contacts, empower CS agents and strive for first contact resolution
•Ensure departmental and individual targets around KYC performance and customer experience are met or exceeded
•Undertake necessary administration work, including dealing with customer correspondence and record-keeping/case management
•Ensure you are fully up-to-speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations
•Constantly embrace the team objectives and work on your personalized goals on a quarterly basis
•Perform ad-hoc tasks as required by management
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